This policy applies to orders and franchise/distribution arrangements placed directly with Alrightmed.
Orders can be cancelled before dispatch for a full refund. Once a shipment has been dispatched, cancellation is not possible.
If you receive damaged or incorrect products, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund after verification.
Due to the nature of pharmaceutical products, opened or used products cannot be returned for hygiene and safety reasons, except in cases of confirmed manufacturing defects.
Approved refunds are processed within 7–14 business days to the original mode of payment.
To request a cancellation or report an issue, email info@alrightmed.com.
